Privacy Policy
1. Introduction
Hysteria Collections (the "Company," "we," "us," or "our") operates the website HysteriaCollections.com (the "Site"), an online retail store for clothing and accessories. This policy explains how we collect, use, and protect your personal information. By using our Site, you agree to the terms of this Privacy Policy. We are committed to transparency and to protecting the personal data of our customers.
2. Information We Collect
We collect personal information to process your orders, communicate with you, and improve your shopping experience.
Information you provide to us directly:
- Account and contact details: Your name, email address, and phone number when you create an account, sign up for our newsletter, or contact us.
- Transaction and billing information: Your shipping and billing address, payment details (e.g., credit card number), and purchase history when you place an order.
- Customer service interactions: Any information you provide when you contact us with a question or concern.
Information collected automatically:
- Device information: We automatically collect your IP address, browser type, operating system, and the dates and times you access the Site.
- Cookies and tracking data: We use cookies, pixels, and other tracking technologies to personalize your experience, analyze trends, track the pages and products you view, and gather demographic information.
3. How We Use Your Information
We use the information we collect for the following business purposes:
- Order fulfillment: To process transactions, fulfill your orders, and provide shipping
- updates.
- Communication: To send you transaction confirmations, invoices, and updates about your order.
- Marketing: With your consent, to send you newsletters, promotional offers, and information about new products. You can opt out at any time by following the unsubscribe link in our emails.
- Website improvement: To analyze user behavior and traffic to improve our Site's functionality and your overall shopping experience.
- Security: To screen orders for potential risk or fraud and to enhance the security of our Site.
4. Sharing Your Information
We share your personal information with third-party service providers to help us operate our business. These parties are bound by contract to protect your data and are authorized to use it only for the specific services they perform for us.
- Payment processors: To securely process your payments (e.g., Shopify, Stripe).
- Shipping carriers: To deliver your purchased items (e.g., USPS, FedEx).
- Analytics services: To help us understand how customers use our Site (e.g., Google Analytics).
We may also disclose your personal information if required by law, to respond to legal requests like a subpoena, or to protect our rights and property.
5. Your Rights and Choices
You have control over your personal information. Depending on your location, your rights may include:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Correction: You can ask us to correct any inaccurate or incomplete information we have.
- Right to Deletion: You can request that we delete your personal data from our records.
- Right to Opt-out: You can unsubscribe from our marketing communications at any time.
To exercise any of these rights, please contact us at support@hysteriacollections.com.
6. Data Security
We implement security measures designed to protect your personal information from unauthorized access, use, or disclosure. We use encryption for sensitive data and maintain secure systems. However, no security system is 100% secure, and we cannot guarantee absolute security.
7. Children's Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by updating the "Last updated" date at the top of the policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Hysteria Collections
1021 Eden Way N, Suit 118 PM B348, Chesapeake, VA 23320
support@hysteriacollections.com
(757) 453-5631